Prolific Xpressionz operates as a business and we expect clients to understand and respect our policies. Our goal as a digital marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to the client.
This is our refund and cancellation policy and by hiring Prolific Xpressionz for services you are bound by this agreement and you agree to abide by our policies.
Description of Service
Prolific Xpressionz agrees to perform the services of website design and development for the client. Prolific Xpressionz will design the website for better conversion and customer experience in accordance with industry standards.
We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by Prolific Xpressionz including graphics, content, and code, will remain the property of Prolific Xpressionz.
A refund will not take effect in any of the following events:
You have approved your site design, logo design, you have approved the start of development, or your site has been fully developed. If a project is cancelled or postponed, all monies paid are retained by Prolific Xpressionz and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Term and Termination – This Agreement shall be effective as of the time frame Customer signs up for Web Hosting and/or Maintenance Services. This Agreement may be terminated by either party upon written notice to the other, if the other party breaches any material obligation provided hereunder and the breaching party fails to cure such breach within thirty (30) days of receipt of the notice. We ask that cancellations from the Customer are given thirty (30) days prior to the next billing date.
This Agreement may be terminated by Prolific Xpressionz (i) immediately if Customer fails to pay any fees hereunder; or (ii) if Customer fails to cooperate with Prolific Xpressionz or hinders Prolific Xpressionz ability to perform the Maintenance Services hereunder.
Additional Services – Additional services not listed herein will be provided for a fee of $75.00 per hour. Prolific Xpressionz is not responsible for developing new content or writing new copy for the Customer. Customer will be charged an additional fee for writing content, based on the hourly rate of $75.00 per hour.
Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and Prolific Xpressionz does not issue pro rated refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Prolific Xpressionz in initiating services.
If the party for whom any logo or site design has been created closes, changes its name, or changes its activity.
If you do not communicate with Prolific Xpressionz for more than 30 days following the submission of logo design, web design, or web development.
If you fail to produce needed materials, imagery, or content agreed upon prior to starting the project.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Prolific Xpressionz shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.
Limitation of Liability
The Client acknowledges and agrees that Prolific Xpressionz will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.
The client acknowledges and agrees that Prolific Xpressionz cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.